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Home > Success Center > Network Performance Monitor (NPM) > Error starting Service messages when running Configuration Wizard

Error starting Service messages when running Configuration Wizard

Updated September 16, 2016

Overview

The following error occurs when completing the Orion Configuration Wizard:

Website configuration failed:

    • Connection to SolarWinds information Service did not succeed.
      Last error: There was no endpoint listening at net.tcp//orion:17777/SolarWinds/InformationOrion/certificate that could accept the message.
      This is often caused by an by an incorrect address or SOAP action.

Services configuration failed:

    • Error starting Service [SWInfoServiceSvc], Cannot start service SWInfoServiceSvc on computer'.'.
    • Error starting Service [SWInfoServiceSvcV3], Cannot start service SWInfoServiceSvcV3 on computer'.'.
    • Error starting Service [SWCollectorPollingControllerSvc], Cannot start service SWCollectorPollingControllerSvc on computer'.'.
    • Error starting Service [SWCollectorDataProcessorSvc], Cannot start service SWCollectorDataProcessorSvc on computer'.'

Environment

NPM 11.5.3 and earlier

Cause 

The LogDataCreated value is equal to 1.

Resolution

To resolve this:

  1. Click Start > Run then type regedit.
  2. Under the Registry Editor window, go to HKLM/Software/Microsoft/MSQM/Parameter and change the value of LogDataCreated from "1" to "0".
  3. Under C:\Windows\System32\msmq\storage directory, delete all MSMQ logs (with extension .mq files only).
  4. Execute Configuration Wizard by going to Start > All Programs > SolarWinds Orion > Configuration and Auto-Discovery.
  5. Start Message Queuing service.
  6. All service should be started when you go to Start > All Programs > SolarWinds Orion > Advanced Features > Orion Service Manager.

 

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