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Home > Success Center > Network Performance Monitor (NPM) > Error in adding web account

Error in adding web account

Updated February 15, 2017

Overview

This article provides brief information and steps to resolve the issue where you are unable to add or edit newly added AD web account. The following error occurs:

User: admin
URL: http://localhost:80/Orion/Admin/Acco...countType=Edit
Referrer: http://localhost:80/Orion/Admin/Acco...countType=Edit
Message: RunQuery failed, check fault information.
         no viable alternative at input 's' in Where clause
ErrorSite: SolarWinds.InformationService.Contract2.InformationServiceCommand.CreateFaultException
ErrorType: System.ServiceModel.FaultException`1SolarWinds.InformationService.Contract2.InfoServiceFaultContract, SolarWinds.InformationService.Contract2, Version=2016.2.0.40, Culture=neutral, PublicKeyToken=null

Environment

NPM 12 and later

Cause 

There are invalid characters in the Active Directory name.

Resolution

  1. Update the AD name and remove the invalid character.  For the example error, the account added was named: domain\DL-Pool Admin's Staff.
  2. Remove the's from AD and add it to Orion again.

 

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Public