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Home > Success Center > Network Performance Monitor (NPM) > Error decoding packet for Syslog RFC 3164 formatting

Error decoding packet for Syslog RFC 3164 formatting

Created by Eric Bryant, last modified by Richard Casey on Dec 01, 2016

Views: 1,250 Votes: 2 Revisions: 5

Updated

Overview

This article explains a non-common way that some devices send syslog messages adhering to RFC 3164 and how to manipulate Orion Settings table to accept messages.

 

Syslog viewer may show the following errors when a syslog message is detected:

Error Decoding Packet Decode packet failed, packet missing starting '<'
Original packet is:

PortQry Test Message

Environment

All Orion versions

Resolution:

  1. Open up Database Manager application on the Orion server.
  2. Add Default Server.
  3. Right click on database and select 'New Query'.
  4. Enter the following query:
    UPDATE [dbo].[Settings] SET [CurrentValue] = 1 WHERE [SettingID] = 'SysLog-EnableRfcRelay'
  5. See if messages now appear correctly in Syslog viewer.

 

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