Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Error While importing node XXXX Details: Network access for Distributed Transaction Manager (MSDTC) has been disabled

Error While importing node XXXX Details: Network access for Distributed Transaction Manager (MSDTC) has been disabled

Overview

This article provides brief information and a workaround to resolve an issue when importing nodes.

Error While importing node XXXX Details: Network access for Distributed Transaction Manager (MSDTC) has been disabled.

Environment

All NPM versions

Cause 

The issue is caused by a security restriction from the MSDTC service protocols between the SQL server and the Orion server. This setting could possibly changed during a routine network security audit.

Resolution

Note: The following steps can only fix the issue with importing nodes. There is another known issue found here that also generates the same error, but different behavior. If there are further errors with Orion Core services, run the Configuration Wizard for more troubleshooting.

 

Check the following on both the SQL and Orion server:

Windows Server 2008

1. Open a Run command on the server.

2. Type dcomcnfg.

3. Click OK to open Component Services.

4. Expand Component Services.

5. Expand the following:

  • Computers
  • My Computer
  • Distributed Transaction Coordinator 

​6. Click Local DTC.

7. Right-click Local DTC and select Properties to display the Local DTC Properties dialog box.

8. Click the Security tab.

9. Select the following checkboxes, and then click Apply:

  • Network DTC Access
  • Allow Inbound
  • Allow Outbound

10. Click OK.

11. A message will appear about restarting the service, click OK to do so. 

 

Server 2012, see Configure the Default Transaction Coordinator on Microsoft website.

 

Reference Links:

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

 

Last modified
15:25, 30 Jun 2017

Tags

Classifications

Internal Use Only