This article provides step by step guide in resolving errors related to launching or logging into Network Atlas on your Additional Polling Engine or Additional Workstation.
An unexpected error occurred while trying to connect to the server. Please contact support.
ERROR Solarwinds.InformationService.Contract2.InfoServiceProxy - an error occured opening a connection to the orion communication service.
All Orion Core Versions
Version Installed on APE or Additional Workstation does not match the one installed on the Primary Polling Engine
1. Check Network Atlas Version on Primary Polling Engine
Example Versions: 126.96.36.1997, 1.8.330.1 etc.
Note: Version used on both machines should match.
2a. Copy Network Atlas MSI installer to APE or Additional Workstation
2b. Download Network Atlas from the Orion Web Console or Customer Portal
3. Uninstall incompatible version of Network Atlas
4. Install compatible version of Network Atlas