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Home > Success Center > Network Performance Monitor (NPM) > Error: Verify that the Orion SQL Server account has access to the Orion database

Error: Verify that the Orion SQL Server account has access to the Orion database

Created by Alexander Aguilar, last modified by Michael Almadova on Jul 01, 2016

Views: 1,478 Votes: 0 Revisions: 6

Overview

 

Unexpected SQL Error in the Web Console regarding the SolarWinds SQL database not being available. The following error message is received:

 

Verify that the Orion SQL Server account has access to the Orion database.
Examine the specific details of the error for environmental hints to help resolve your issue.
If still unresolved, use the Configuration Wizard to verify your SQL configuration settings.
On this server, click Configuration Wizard within the SolarWinds Orion > Configuration & Auto-Discovery Start menu group.
Check Database and then click Next.
Review and correct database settings to correct this error.
Refresh the web console browser.

Environment

 

All NPM versions

Cause 

 

  • This is because the Orion Database is in Recovery mode.
  • Microsoft optional updates

Resolution

 

Resolution 1:

 

Contact DBA or Microsoft to resolve the issue. Once the database problem is resolved, restart the Orion Services.

 

Resolution 2:

 

Removing most recent OPTIONAL Windows updates on the 2012 server.

 

 

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