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Home > Success Center > Network Performance Monitor (NPM) > Error: The installation source for this product is not available. Verify that the source exists and that you can access it

Error: The installation source for this product is not available. Verify that the source exists and that you can access it

Created by Adrian Cook, last modified by Eric Bryant on Mar 31, 2017

Views: 2,010 Votes: 1 Revisions: 4

Overview

Error:

The installation source for this product is not available. Verify that the source exists and that you can access it.

Environment

All versions of Orion Core products

Cause 

The issue occurs due to a missing .msi installer in the installers folder. Look for the error below in the OrionInstaller.log file located at C:\ProgramData\Solarwinds:

2014-03-21 21:48:22,326 [18] INFO OrionInstallerLib.MsiDatabaseInfo - Found related product "SolarWinds Orion Core Services 2012.2" v112.2.1504.5 already installed.
2014-03-21 21:48:23,418 [18] ERROR OrionInstallerLib.InstallChain - Microsoft.Deployment.WindowsInstaller.InstallerException: The installation source for this product is not available. Verify that the source exists and that you can access it.
at Microsoft.Deployment.WindowsInstaller.Installer.OpenProduct(String productCode)
at OrionInstallerLib.MsiDatabaseInfo.FromInstalledProduct(String upgradeCode)
at OrionInstallerLib.InstallChain.IsDifferentBuildOfSameProductInstalled(String installerFullPath)
at OrionInstallerLib.InstallChain.ExecuteInstaller(InstallerInfo info, Int32 startingTick, Int32 totalTickCount)
at OrionInstallerLib.InstallChain.ThreadProc()

 

** Example 2: You may also see an error such as this:

INFO  OrionInstallerLib.MsiDatabaseInfo - Found related product "" v116.1.1028.5300 already installed.
2017-03-16 16:11:00,059 [1] FATAL OrionInstaller.Program - Exception: The installation source for this product is not available. Verify that the source exists and that you can access it.
Microsoft.Deployment.WindowsInstaller.InstallerException: The installation source for this product is not available. Verify that the source exists and that you can access it.
   at Microsoft.Deployment.WindowsInstaller.Installer.OpenProduct(String productCode)
   at OrionInstallerLib.MsiDatabaseInfo.FromInstalledProduct(String upgradeCode)
   at OrionInstallerLib.InstallerInfoProvider.CoreMsiConditionCreator(String installerFileName, XElement conditionElement)
   at OrionInstallerLib.InstallerInfoProvider.CreateConditions(String installerFileName, XElement conditionsElement)
   at OrionInstallerLib.InstallerInfoProvider.CreateInstallerInfo(XElement installer)
   at OrionInstallerLib.InstallerInfoProvider.<Load>b__11_0(XElement x)
   at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at OrionInstallerLib.InstallerInfoProvider.Load(XElement root)
   at OrionInstallerLib.InstallChain.LoadFromXml(XElement root)
   at OrionInstaller.Program.CreateInstallChain(String[] args, VariablesManager variablesManager, InstallerSettings settings, XDocument doc)
   at OrionInstaller.Program.CreateWizard(String[] args)

 


Resolution

  1. Copy the Product name string in quotes from the info message in the OrionInstaller.log.
  2. Open RegEdit and search for the string.

For example, from the above search for SolarWinds Orion Core Services 2012.2. You will find a UniqueID Key under HKEY_CLASSIS_ROOT\Installers\Products that will have a ProductName string value that matches the above.

Warning: Consult your System Administrator before performing this procedure.

  3.  Delete the entire key(folder) under HKEY_CLASSIS_ROOT\Installers\Products for that UniqueID Key **You may want to backup the key just in case**

  4.  Rerun upgrade installation package.

Note: You may need to do this several times as several product sources may be invalid

 

**Example 2
Find a UniqueID key under same directory (HKEY_CLASSIS_ROOT\Installers\Products) without the 'Product Name' field (could be several) and remove it then run through steps 4. 

 

Example Product Name not missing:

 

Example Product Name missing:

 

 

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