Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > Error: The communication object cannot be used for communication because it is in the Faulted state

Error: The communication object cannot be used for communication because it is in the Faulted state

Created by Aileen de Lara_ret, last modified by Eric Bryant on Jun 30, 2017

Views: 1,084 Votes: 0 Revisions: 8

Overview

This article provides brief information and steps to resolve the following error:

Error: The communication object, System.ServiceModel.Security.SecuritySessionClientSettings1+
ClientSecurityDuplexSessionChannel[System.ServiceModel.Channels.IDuplexSessionChannel], 
cannot be used for communication because it is in the Faulted state.

 

Environment

NPM version 9.5 or later

Resolution

1. Click Start > Control Panel > Administrative Tools > Services.
2. Locate SolarWinds Orion Information Service.
3. If SolarWinds Orion Information Service is not currently Started, right-click SolarWinds Orion Information Service, and then click Start.
4. If SolarWinds Orion Information Service is currently Started, right-click SolarWinds Orion Information Service, and then click Restart.
5. Locate Net.Tcp Port Sharing Service.
6. If Net.Tcp Port Sharing Service is not currently Started, right-click Net.Tcp Port Sharing Service, and then click Start.
7. If Net.Tcp Port Sharing Service is currently Started, right-click Net.Tcp Port Sharing Service, and then click Restart.
8. (Pre NPM 11.5 steps)Confirm that there are no custom properties either named interface or containing the hash (#) character, as shown in the following steps:
    a. Click Start > All Programs > SolarWinds Orion > Grouping and Access Control > Custom Property Builder.
    b. Click Properties > Remove Custom Properties.

    c. If any of the listed properties are either named interface or contain the hash (#) character, check the properties either named interface or containing the hash (#) character.
    d. Click OK.

(Post NPM 11.5 steps)

    a. Open Webconsole > Settings > Manage Custom Properties

    b. If any of the listed properties are either named interface or contain the hash (#) character, check the properties either named interface or containing the hash (#) character and click delete.    
  
9. If your Orion server is currently running either Wave Security or a Kaseya Security Agent, these products should be stopped or uninstalled as they are not presently compatible with Orion Network Performance Monitor.

 

 

 

 

Last modified
15:15, 30 Jun 2017

Tags

Classifications

Public