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Home > Success Center > Network Performance Monitor (NPM) > Error: SolarWinds.Collector.PollingController.PollingController - Resolve polling plan failed!! We will try to resolve it in next round

Error: SolarWinds.Collector.PollingController.PollingController - Resolve polling plan failed!! We will try to resolve it in next round

Created by Interspire Import, last modified by Jeremy Holmes on Jan 03, 2017

Views: 82 Votes: 2 Revisions: 18

Overview

This article describes the issue when NPM monitoring stops and displays incorrect node status with the error: 

SolarWinds.Collector.PollingController.PollingController - Resolve polling plan failed!! We will try to resolve it in next round.

Environment

NPM version 11.0.1

Cause

This issue occurs when the Collector or Job Engines are not functioning properly.

Resolution

  1. Stop the Orion Services - Starting / Stopping Orion Services
  2. Download the NPM v11.0.1 HotFix4 from the Customer Portal
  3. Install the hotfix by double-clicking the executable file.
    Note: After downloading (prior to extracting), right-click on the ZIP file, select properties, and check if file is blocked and unblock if it is.
  4. Start the Orion Services - Starting / Stopping Orion Services
  5. Verify the status of the nodes by clicking the nodes displayed on the NPM Summary screen
Last modified
14:52, 3 Jan 2017

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Public