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Home > Success Center > Network Performance Monitor (NPM) > Error: QoE SOLARWINDS AGENT INSTALLED - SENSOR STATUS IS UNKNOWN (NPM 11.5.2)

Error: QoE SOLARWINDS AGENT INSTALLED - SENSOR STATUS IS UNKNOWN (NPM 11.5.2)

Created by Kevin Twomey, last modified by MindTouch on Jun 23, 2016

Views: 1,821 Votes: 0 Revisions: 3

Overview

This article provides brief information and steps to resolve the following issue:

QoE SOLARWINDS AGENT INSTALLED - SENSOR STATUS IS UNKNOWN

The Agent is connected, but the Manage Quality of Experience (QoE) Packet Analysis Sensors status is showing Unknown and that the main problem that we are facing. For testing we have made 3 to 4 sensors, but none of them are resolving, all them are showing unknown status.
 

Environment

NPM version 11.5.2

 

Cause 

The error is a known issue in NPM 11.5.2.
QoE in some cases sends data in batches larger than certain size and it blocks whole QoE processing on the server.

 

Resolution

Latest NPM 11.5.3 contains fix for this issue.
 

 

 

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