Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Performance Monitor (NPM) > Error: Internal 500

Error: Internal 500

Created by Leif Amland, last modified by MindTouch on Jun 23, 2016

Views: 69 Votes: 0 Revisions: 4

Overview

This article provides brief information on issues where Core services interacts with a version that is not supported by NPM. 

Error: Internal 500

Environment

NPM version 11.5.2

 

Cause 

The issue is caused  when the Evaluation version  of SRM is installed. This, in effect makes the Core Services upgrade to 2015.1.3 where the version of NPM that they were on only supported 2015.1.2.

 

Resolution

  1. Clear the Windows Temp folder.
  2. Upgraded NPM to 11.5.3

 

 

 

 

Last modified

Tags

Classifications

Public