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Home > Success Center > Network Performance Monitor (NPM) > MSMQ installation errors

MSMQ installation errors

Created by Aileen de Lara_ret, last modified by MindTouch on Jun 23, 2016

Views: 507 Votes: 0 Revisions: 3

Overview

Note: MSMQ is  required for all Orion installations.

This article provides brief information and steps to resolve the following Microsoft Message Queuing (MSMQ) error when installing to a SolarWinds product:

  • Installation of MSMQ failed. Check install log for more details.

 

  • The properties of this computer were not obtained from the Message Queuing server.
    Error Code: 0xC00E006A
    Error Description: This operation is not supported for Message Queuing installed in workgroup mode.  

 

 

  • The MSMQ service cannot be started.
    Error Code: 0x42C
    Error Description: The dependency service or group failed to start.

Environment

Orion Core products version 2011.1 or later

Resolution

  • Installation of MSMQ failed. Check install log for more details.
  1. Click Start > Control Panel > Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. Click Application Server, confirm that it is checked, and then click Details.
  4. Click Message Queuing, confirm that it is checked, and then click Details.
  5. If Common is listed as a subcomponent, click it, confirm that it is checked, and then click Details.
  6. Click Core functionality, confirm that it is checked, and then click OK.
  7. If Common is listed as a subcomponent on the Message Queuing window,click OK.
  8. Click OK on the Application Server window.
  9. Click Next on the Windows Components window.
  10. Complete the Windows Components Wizard and then click Finish.

 

  • The properties of this computer were not obtained from the Message Queuing server.
    Error Code: 0xC00E006A
    Error Description: This operation is not supported for Message Queuing installed in workgroup mode.  
  1. Click Start > Control Panel > Add or Remove Programs.
  2. Click Add/Remove Windows Components.
  3. Click Application Server, confirm that it is checked, and then click Details.
  4. Click Message Queuing, confirm that it is checked, and then click Details.
  5. Confirm that the Active Directory Integration subcomponent is cleared.
  6. If Common is listed as a subcomponent, click it, confirm that it is checked, and then click Details.
  7. Click Core functionality, confirm that it is checked, and then click OK.
  8. If Common is listed as a subcomponent on the Message Queuing window,click OK.
  9. Click OK on the Application Server window.
  10. Click Next on the Windows Components window.
  11. Complete the Windows Components Wizard and then click Finish.

 

  • The MSMQ service cannot be started.
    Error Code: 0x42C
    Error Description: The dependency service or group failed to start.
  1. Click Start > Run...
  2. Enter cmd, and then click OK.
  3. Enter msdtc -resetlog at the prompt.

 

 

 

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