Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

Home > Success Center > Network Performance Monitor (NPM) > Error: File is in use by another process

Error: File is in use by another process

Created by Matthew Lamb, last modified by MindTouch on Jun 23, 2016

Views: 8 Votes: 0 Revisions: 4

Overview

This error can occur in many different sections of Orion core, its modules and Configuration Wizard. The following error message appears: 

ConfigurationProgressScene - Exception while configuring plugins.

System.IO.IOException: The process cannot access the file 'C:\InetPub\SolarWinds28\bin\wurfl.xml.gz'

Environment

  • All versions of Orion core and modules
  • WIndows Server 2003+
  • Installed Anti Virus applications

 

Cause 

This error occurs when one of the following files is being used in another directory or the following programs are affecting the files: 

  • Antivirus is currently scanning or has quaranteened the item(s).
  • App pool\website\service is currently running.
  • A different App pool\website is pointing to the same directory or files.
  • A tool\app is open and currently utilizing the directory or files.

Resolution

  1. Shutdown any antivirus applications on the server.
  2. Set exclusions for the SolarWinds directories as outlined here: https://solarwinds-prod.mindtouch.us...virus_settings.
  3. Stop any app pools or websites that may be pointing to the same directory or files.
  4. Shutdown any tools, applications or services that may have a connection to the director or files

 

Last modified
22:15, 22 Jun 2016

Tags

Classifications

Public