Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > Error: File is in use by another process

Error: File is in use by another process

Created by Matthew Lamb, last modified by MindTouch on Jun 23, 2016

Views: 20 Votes: 0 Revisions: 4

Overview

This error can occur in many different sections of Orion core, its modules and Configuration Wizard. The following error message appears: 

ConfigurationProgressScene - Exception while configuring plugins.

System.IO.IOException: The process cannot access the file 'C:\InetPub\SolarWinds28\bin\wurfl.xml.gz'

Environment

  • All versions of Orion core and modules
  • WIndows Server 2003+
  • Installed Anti Virus applications

 

Cause 

This error occurs when one of the following files is being used in another directory or the following programs are affecting the files: 

  • Antivirus is currently scanning or has quaranteened the item(s).
  • App pool\website\service is currently running.
  • A different App pool\website is pointing to the same directory or files.
  • A tool\app is open and currently utilizing the directory or files.

Resolution

  1. Shutdown any antivirus applications on the server.
  2. Set exclusions for the SolarWinds directories as outlined here: https://solarwinds-prod.mindtouch.us...virus_settings.
  3. Stop any app pools or websites that may be pointing to the same directory or files.
  4. Shutdown any tools, applications or services that may have a connection to the director or files

 

Last modified
22:15, 22 Jun 2016

Tags

Classifications

Public