Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Error: Data has not been polled yet. Please wait for initial poll or do Poll Now manually to retrieve data

Error: Data has not been polled yet. Please wait for initial poll or do Poll Now manually to retrieve data

Updated February 28, 2017

Overview

The Current Hardware Health resource is showing the following error:

 

Data has not been polled yet. Please wait for initial poll or do Poll Now manually to retrieve data.

Environment

NPM 12

Cause 

This is a known issue. The resource is set to Select automatically. Because we poll some hierarchy (APM_HardwareHierarchy) on these nodes, the third option - Sensors per device and category - is used. However, there is no match between the hierarchy (APM_HardwareHierarchy) and sensors (APM_HardwareItem) for all the polled sensors which causes this issue to occur.

Resolution

The following lists show data in the Current Hardware Health resource Display Style option:

  • Sensors per device and category (Select automatically)
  • Sensors per category
  • Flat sensor list

To change the way resource displays elements click on EDIT link located in top-right corner of resource and select Flat sensor list or Sensors per category as the Display Style option.

 

 

Last modified

Tags

Classifications

Public