Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Enabled "Allow Browser Integration" but tools do not work

Enabled "Allow Browser Integration" but tools do not work

Created by Alexander Aguilar, last modified by Alexander Aguilar on Jan 24, 2017

Views: 1,472 Votes: 0 Revisions: 14

Overview

This article describes the issue when you enable Allow Browser Integration for Toolset, but the RDP tool still does not work, meaning the CONNECT button does not light up.

      

Environment

NPM version 11.x, NPM version 12.x, Internet Explorer 8, Internet Explorer 9

Cause 

This issue occurs when the browser looks for 

 msrdp.cab  CLSID:9059f30f-4eb1-4bd2-9fdc-36f43a218f4a and when it does not exist or if that CLSID is not ready, then it disables the button inside the browser

Resolution

The RDP function is functional only for Internet Explorer versions 9 and below.

 

-Ensure that you have a supported IE browser.

-From within the browser select Tools > Internet Options

-If necessary, select Custom Level, and make sure the ActiveX settings are as follows:

                Allow previously unused ActiveX controls to run without prompting: Enable

                Allow Scriptlets: Enable

                Automatic prompting for ActiveX controls: Enable

                Binary and script behaviors: Enable

                Download signed ActiveX controls: Prompt

                Download unsigned ActiveX controls: Disable

                Initialize and script ActiveX controls not marked as safe for scripting: Disable

                Only allow approved domains to use ActiveX without prompt: Disable

                Run ActiveX controls and plugins: Enable

                Script ActiveX controls marked safe for scripting*: Enable

- Close and reopen the current browser window

 

How to Activate Toolset integration with the Orion Web Console:

  • Open the Orion console
  • Settings
  • Account management
  • Highlight your account and then choose edit
  • Scroll down until you see 'Allow browser integration' and set to 'Yes'.
 

 

Last modified

Tags

Classifications

Public