Submit a ticketCall us

WebinarUpcoming Webinar: Know What’s Changed – with NEW Server Configuration Monitor

Change management in IT is critical. But, even with a good change management process, changes are too often not correctly tracked, if at all. The configuration of your servers and applications is a key factor in their performance, availability, and security. Many incidents can be tracked back to an authorized (and sometimes unauthorized) configuration change, whether to a system file, configuration file, or Windows® Registry entry. Join SolarWinds VP of product management Brandon Shopp to discover how the new SolarWinds® Server Configuration Monitor is designed to help you.

Register now.

Home > Success Center > Network Performance Monitor (NPM) > Enable the Add Notes feature when acknowledging Alerts

Enable the Add Notes feature when acknowledging Alerts

Table of contents
Created by John Wallace, last modified by MindTouch on Jun 23, 2016

Views: 1,204 Votes: 0 Revisions: 4

Overview

When a user have been given rights to acknowledge an alert,  they will also by default be able to add a note when acknowledging the alerts. There is a checkbox at the bottom that explains that this feature can be re-enabled under Alert details.

 

Alternatively, the Administrator can make the Database change across all users. 

Environment

NPM 11.X and later

Steps

  1. In the All Active Alerts grid, go to the More menu and deselect Don't Prompt for alert notes.
  2. Open the Database Manager and execute the following query:
  3. Select TOP 1000 * FROM [dbo].[WebUserSettings]
  4. Where Settingname = 'ShowAcknowledgeAlertDialog'
  5. Enable Table Editing and change any of the AccountID SettingValue to True if you want them to add notes when they acknowledge alerts. 

 

 

 

Last modified

Tags

Classifications

Public