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Home > Success Center > Network Performance Monitor (NPM) > Enable TLS in Orion Platform products

Enable TLS in Orion Platform products

Table of contents

Updated April 3, 2017


Products running on the Orion Platform must enable TLS.

One Windows 8 or later and Windows Server 2012 or later, TLS 1.0 is enabled by default.

If TLS is disabled, some of the following errors may occur:

  • Log & Event Manager can fail to start
  • Kiwi CatTools fails to send emails
  • HTTPS monitoring can stop
  • Storage Manager can be unable to collect data from IBM SVC
  • NCM does not work as expected
  • IP Monitor Service can fail to start
  • Server & Application Monitor may have errors


TLS 1.0 and 1.1 can be disabled in two ways:

  • A key in the registry with the enabled property set to false.
  • The SYSTEM\\CurrentControlSet\\Control\\SecurityProviders\\SCHANNEL\\Protocols\\TLS1.0
  • DisabledByDefault key enabled.

SolarWinds requires you to enable a single version of TLS.


  • NPM 12.1 and earlier


Back up your registry before performing these steps.


  1. Log in to the SolarWinds Orion server as an administrator.
  2. Open the registry editor.
  3. Find or create the following keys:
    • SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS1.0
    • SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS1.0
  4. Set the enabled value to 1.

TLS is now enabled.


Last modified
13:04, 11 Aug 2017