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Home > Success Center > Network Performance Monitor (NPM) > ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "Core Business Layer" failed to start. System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information

ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "Core Business Layer" failed to start. System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information

Created by Craig Healy, last modified by MindTouch on Jun 23, 2016

Views: 2,093 Votes: 1 Revisions: 4

Overview

The following error message appears after upgrading the primary and additional pollers to 11.5.3:

ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "Core Business Layer" failed to start. System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information.

The primary poller is running and the additional poller is showing as down in the polling engines window.

 

Other errors found:

  • SolarWinds.Orion.Core.BusinessLayer and BusinessLayerHost.log
    2016-04-15 12:01:34,815 [7] ERROR SolarWinds.Orion.Common.SWEventLogging - Unhandled Exception caught in Core Service Engine startup. RunQuery failed, check fault information.

    2016-04-15 12:01:34,862 [7] FATAL SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerPlugin - Unhandled Exception caught in plugin startup.

    System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information. (Fault Detail is equal to InfoServiceFaultContract [ SolarWinds.Data.Query.QueryExecutionException: Unknown provider Orion.

  • SWIS is crashing every few minutes
    In 3 minutes had \LogFiles\InformationServiceV3\Orion.InformationService.log (3109 hits)

    2016-04-15 12:11:49,896 [44] ERROR SolarWinds.InformationService.Core.InformationService - SolarWinds.Orion.Core.Dependencies.InformationService.SwisHelper.Query() Exception caught in method RunQuery. System.NullReferenceException: Object reference not set to an instance of an object.

  • .NET Runtime
    Faulting application name: SolarWinds.InformationService.ServiceV3.exe, version: 2015.1.3.7028, time stamp: 0x56719697 
    Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e669a2

  • Application Error
    Application: SolarWinds.InformationService.ServiceV3.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.MissingMethodException

Environment

NPM 11.5.3

Cause 

The hidden SWIS.ASPX page on the Web Console can be used to determine these causes:

  • SWIS schemas are corrupted.
  • SWIS was working on Main poller but not on Additional Poller (APE).
  • An unknown Orion provider points to some problems with loading the Orion data provider.

    The following file is missing:

    • "C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\SolarWinds.Data.Providers.Orion.dll"

Resolution

  1. Go to C:\Program Files (x86)\SolarWinds\Orion\Information Service and backup this file.

  2. Remove the Additional Pollers SWIS folder.

  3. Go to C:\Program Files (x86)\SolarWinds\Orion\Information Service and copy the main pollers SWIS folder.

Note: You can also try running a repair on the core on the Additional Poller.

 

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