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The following error message appears after upgrading the primary and additional pollers to 11.5.3:
ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "Core Business Layer" failed to start. System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information.
The primary poller is running and the additional poller is showing as down in the polling engines window.
Other errors found:
SolarWinds.Orion.Core.BusinessLayer and BusinessLayerHost.log
2016-04-15 12:01:34,815  ERROR SolarWinds.Orion.Common.SWEventLogging - Unhandled Exception caught in Core Service Engine startup. RunQuery failed, check fault information.
2016-04-15 12:01:34,862  FATAL SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerPlugin - Unhandled Exception caught in plugin startup.
System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information. (Fault Detail is equal to InfoServiceFaultContract [ SolarWinds.Data.Query.QueryExecutionException: Unknown provider Orion.
SWIS is crashing every few minutes
In 3 minutes had \LogFiles\InformationServiceV3\Orion.InformationService.log (3109 hits)
2016-04-15 12:11:49,896  ERROR SolarWinds.InformationService.Core.InformationService - SolarWinds.Orion.Core.Dependencies.InformationService.SwisHelper.Query() Exception caught in method RunQuery. System.NullReferenceException: Object reference not set to an instance of an object.
Faulting application name: SolarWinds.InformationService.ServiceV3.exe, version: 2015.1.3.7028, time stamp: 0x56719697 Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e669a2
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.MissingMethodException
The hidden SWIS.ASPX page on the Web Console can be used to determine these causes:
An unknown Orion provider points to some problems with loading the Orion data provider.
The following file is missing:
"C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\SolarWinds.Data.Providers.Orion.dll"
Go to C:\Program Files (x86)\SolarWinds\Orion\Information Service and backup this file.
Remove the Additional Pollers SWIS folder.
Go to C:\Program Files (x86)\SolarWinds\Orion\Information Service and copy the main pollers SWIS folder.
Note: You can also try running a repair on the core on the Additional Poller.