Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Network Performance Monitor (NPM) > ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "Core Business Layer" failed to start. System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information

ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "Core Business Layer" failed to start. System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information

Created by Craig Healy, last modified by MindTouch on Jun 23, 2016

Views: 176 Votes: 1 Revisions: 4

Overview

The following error message appears after upgrading the primary and additional pollers to 11.5.3:

ERROR SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "Core Business Layer" failed to start. System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information.

The primary poller is running and the additional poller is showing as down in the polling engines window.

 

Other errors found:

  • SolarWinds.Orion.Core.BusinessLayer and BusinessLayerHost.log
    2016-04-15 12:01:34,815 [7] ERROR SolarWinds.Orion.Common.SWEventLogging - Unhandled Exception caught in Core Service Engine startup. RunQuery failed, check fault information.

    2016-04-15 12:01:34,862 [7] FATAL SolarWinds.Orion.Core.BusinessLayer.CoreBusinessLayerPlugin - Unhandled Exception caught in plugin startup.

    System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: RunQuery failed, check fault information. (Fault Detail is equal to InfoServiceFaultContract [ SolarWinds.Data.Query.QueryExecutionException: Unknown provider Orion.

  • SWIS is crashing every few minutes
    In 3 minutes had \LogFiles\InformationServiceV3\Orion.InformationService.log (3109 hits)

    2016-04-15 12:11:49,896 [44] ERROR SolarWinds.InformationService.Core.InformationService - SolarWinds.Orion.Core.Dependencies.InformationService.SwisHelper.Query() Exception caught in method RunQuery. System.NullReferenceException: Object reference not set to an instance of an object.

  • .NET Runtime
    Faulting application name: SolarWinds.InformationService.ServiceV3.exe, version: 2015.1.3.7028, time stamp: 0x56719697 
    Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e669a2

  • Application Error
    Application: SolarWinds.InformationService.ServiceV3.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.MissingMethodException

Environment

NPM 11.5.3

Cause 

The hidden SWIS.ASPX page on the Web Console can be used to determine these causes:

  • SWIS schemas are corrupted.
  • SWIS was working on Main poller but not on Additional Poller (APE).
  • An unknown Orion provider points to some problems with loading the Orion data provider.

    The following file is missing:

    • "C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\SolarWinds.Data.Providers.Orion.dll"

Resolution

  1. Go to C:\Program Files (x86)\SolarWinds\Orion\Information Service and backup this file.

  2. Remove the Additional Pollers SWIS folder.

  3. Go to C:\Program Files (x86)\SolarWinds\Orion\Information Service and copy the main pollers SWIS folder.

Note: You can also try running a repair on the core on the Additional Poller.

 

Last modified
22:18, 22 Jun 2016

Tags

Classifications

Public