Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > Deploy agent plug-in MSI over low-bandwidth connection

Deploy agent plug-in MSI over low-bandwidth connection

Updated January 3, 2017


In the event of a low-bandwidth connection between servers where an agent is to be deployed, the manual agent deployment may not succeed due to a timeout. In some cases, the connection will remain saturated for several days until the agent is disabled.


The agent can be deployed manually in order to bypass the timeout via the instructions below.




NPM version 12.x



The issue is caused by low-bandwidth connection timeout.


  1. Ensure .NET 4.0 is installed (included with 4.5 which is automatically installed on 2012).

  2. Install Visual C++ Redistributable (both x64 and x86 versions) on the agent machine (

  3.  Stop the Agent service.

  4. Copy all the .apkg files from the following location to the Agent machine, ensure that the copy actions are performed with an account with the proper administrative priveleges (or Run As Administrator): 

    C:\Program Files (x86)\SolarWinds\Orion\AgentManagement\Plugins\

    You do not need to copy DPIProbe, winpcap, msvcrt and NetFramework.

  5. Copy the .apkg files to C:\ProgramData\SolarWinds\Agent\Plugins\.

  6. In another folder (not in Plugins), rename all .apkg files to .zip.

  7. Extract the content of all the files to C:\Program Files (x86)\SolarWinds\Agent\Plugins\.

  8. Restart the Agent service.



Last modified
18:03, 2 Jan 2017