Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Dependency issues in NPM 12.0.1

Dependency issues in NPM 12.0.1

Updated December 21, 2016


This article addresses the following issues:

  • The dependency information is empty after deleting custom properties.
  • Dependencies are removed after upgrading to NPM 12.0.1.


NPM 12.0.1


Note: This is a known issue and will be fixed in the next release.

  1. Go to C:\inetpub\SolarWinds\Orion\Admin\js\DependenciesGrid.js.
  2. Open the file using a text editor and go to the following section:
    dataStore = new{
    proxy: new{
    url: "/Orion/Services/DependenciesTree.asmx/GetDependencies",
    method: "POST",
    success: function (response, options) {
  3. Change the section to the following:

    dataStore = new{
    proxy: new{
    url: "/Orion/Services/DependenciesTree.asmx/GetDependencies",
    method: "POST",
    timeout: 120000,
    success: function (response, options) {

  4. If the issue is not resolved, increase the timeout value to 240000.
  5. Restart to make your changes.


Last modified
02:45, 27 Mar 2017