Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Dependency issues in NPM 12.0.1

Dependency issues in NPM 12.0.1

Updated December 21, 2016


This article addresses the following issues:

  • The dependency information is empty after deleting custom properties.
  • Dependencies are removed after upgrading to NPM 12.0.1.


NPM 12.0.1


Note: This is a known issue and will be fixed in the next release.

  1. Go to C:\inetpub\SolarWinds\Orion\Admin\js\DependenciesGrid.js.
  2. Open the file using a text editor and go to the following section:
    dataStore = new{
    proxy: new{
    url: "/Orion/Services/DependenciesTree.asmx/GetDependencies",
    method: "POST",
    success: function (response, options) {
  3. Change the section to the following:

    dataStore = new{
    proxy: new{
    url: "/Orion/Services/DependenciesTree.asmx/GetDependencies",
    method: "POST",
    timeout: 120000,
    success: function (response, options) {

  4. If the issue is not resolved, increase the timeout value to 240000.
  5. Restart to make your changes.


Last modified