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Home > Success Center > Network Performance Monitor (NPM) > Dependencies page fails lo load list of dependencies

Dependencies page fails lo load list of dependencies

Updated December 28, 2016

Overview

After upgrading to NPM 12.0.1, the dependencies page at Settings - Manage dependencies in the Orion Web Console loads the page, but the list of dependencies just loads to a blank or is empty.

Environment

NPM 12.01 or later

Causes 

The Union Degree Of Parallelism is set too high.

 

Or

 

There is a childsubtype of UNKNOWN in the dependencies table

Resolution 1

  1. Log on to the Orion Web Console.
  2. Browse to servername/Orion/Admin/AdvancedConfiguration/Global.aspx.
  3. Find the UnionDegreeOfParallelism setting.
  4. Set to 1 (default is 3) and submit/save at the bottom.
  5. Save it, and see if the dependencies list now loads.  If not, change the setting back to the previous.

 

Resolution 2

  1. open database manager
  2. find the Dependencies table
  3. enable table editing
  4. delete any dependencies with UNKNOWN in the ChildEntityType Coloumn

 

 

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