Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Delete Out-of-the-Box Alerts

Delete Out-of-the-Box Alerts

Table of contents
Created by John Wallace, last modified by Marco J Cleofe on May 14, 2017

Views: 225 Votes: 1 Revisions: 6

Overview

The Out-Of-The-Box Alerts (OOTBA) come with the installation of NPM and are helpful templates to get you started.

Since they are templates, they are protected from being accidentally deleted by selecting and hitting delete button like the User Created alerts are.  

 

Environment

NPM v11.5.3

Steps

If you still want to remove the helpful alert templates, there is a way to completely remove them under your alert configurations table on your database, untick under the column: 'Canned' for the row of alert you would like to have ability to delete.

 

  1. Use the Database manager to Query Orion DB on AlertConfigurations table:
    SELECT * FROM [dbo].[AlertConfigurations]
  2. Scroll to the last column to find Canned.
  3. When this is selected, the Alert in that row is in protected mode and is unable to be deleted.
  4. Click Enable table editing and deselect the tickbox under the Canned column
  5. Go back under Manage Alerts and you will be able to delete the Out of the box alert.

 

Last modified
12:27, 14 May 2017

Tags

Classifications

Public