Submit a ticketCall us

Don’t fall victim to a ransomware attack
Backups are helpful, but sometimes that’s not enough to protect your business against ransomware. At our live webcast we will discuss how to protect against ransomware attacks with SolarWinds® Patch Manager and how to leverage log data to detect ransomware. Register now for our live webcast.

Home > Success Center > Network Performance Monitor (NPM) > Data is not available on two NPM resources

Data is not available on two NPM resources

Created by Riggs Clough, last modified by MindTouch on Jun 23, 2016

Views: 24 Votes: 2 Revisions: 4

Overview

A resource that is normally showing data for a particular node on a resource, is showing as No Data Available.

Environment

  • All NPM versions with the following resources displayed:
    • "Network Latency & Packet Loss"
    • "Availability and Response Time"

Cause 

The node is not present in the ResponseTime_Statistics table. Re-polling the device does not have any effect.

Resolution

  1. Take a note of the tail end of the URL for the Node that is having issues. For example, N:55.
  2. Open your Orion server and open the Database Manager.
  3. Add the default server/your Orion server.
  4. Expand the Databases and open the SolarWinds database (SolarWindsOrion, NetPerfMon, etc).
  5. Navigate to the ResponseTime_Statistics table.
  6. Verify that your node ID is NOT showing in this table - this is where we pull the data from and the node in question will not be listed.
  7. Take note of the information for these nodes such as IP Address/credentials and others.
  8. Delete and re-add these nodes.
    Note: Historical data for this node(s) will be lost.
  9. Values will appear above the ResponseTime_Statistics table, for a new ID.
  10. The resource should appear now.

 

Last modified
22:05, 22 Jun 2016

Tags

Classifications

Public