Data is not available on two NPM resources

Overview

A resource that is normally showing data for a particular node on a resource, is showing as No Data Available.

Environment

• All NPM versions with the following resources displayed:
  • "Network Latency & Packet Loss"
  • "Availability and Response Time"

Cause 

The node is not present in the ResponseTime_Statistics table. Re-polling the device does not have any effect.

Resolution

1. Take a note of the tail end of the URL for the Node that is having issues. For example, N:55.
2. Open your Orion server and open the Database Manager.
3. Add the default server/your Orion server.
4. Expand the Databases and open the SolarWinds database (SolarWindsOrion, NetPerfMon, etc).
5. Navigate to the ResponseTime_Statistics table.
6. Verify that your node ID is NOT showing in this table - this is where we pull the data from and the node in question will not be listed.
7. Take note of the information for these nodes such as IP Address/credentials and others.
8. Delete and re-add these nodes.
   Note: Historical data for this node(s) will be lost.
9. Values will appear above the ResponseTime_Statistics table, for a new ID.
10. The resource should appear now.