Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Customize the message in Alerts

Customize the message in Alerts

Created by Gary O'Donovan, last modified by MindTouch on Jun 23, 2016

Views: 74 Votes: 2 Revisions: 9

Overview

This article provides steps to write a customized message for alerts. 

 

Environment

NPM version 11.5.x

Steps

1. Click Settings > Manage Alerts.

2. Select the Alert you want to edit, and then click Edit Alert. 

3. Go to Trigger Action > Add Action.

4. Add the Send an email or a page action if it not already there, then click configure the action / edit.  

 

5. Expand Message & now we can edit the Message contents

 

 

 

5. In the message box, build your message by using a combination of text and variables. 

6. To insert variables click Insert variables  and a new dialogue box with all available variables will appear

 

 

See also
Add alert variables for your email

https://support.solarwinds.com/Succe...for_your_email

 

 

Message not Displaying Correctly In Email Body

 

If the Message Body is not Displaying correctly in the Email Message Body, this may be due to incorrect Formatting that will not show up in the Alert Message Body.

Copy the message Body Into Word, and select the Show or Hide Formatting marks, any inconsistences in the formatting will show, and can be corrected.

 

 

 

 

More information from http://www.solarwinds.com/documentat...stom_alert.htm.

 

Last modified
22:02, 22 Jun 2016

Tags

Classifications

Public