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Home > Success Center > Network Performance Monitor (NPM) > Creating an instance of the COM component with CLSID from the IClassFactory failed due to the following error: 800706d9 There are no endpoints available from the endpoint mapper

Creating an instance of the COM component with CLSID from the IClassFactory failed due to the following error: 800706d9 There are no endpoints available from the endpoint mapper

Updated August 12, 2016

Overview

Upon running the Active Diagnostics, you receive an error similar to the below for all of the following: MSMQ, the Orion Website TCP port, SNMP Traps UDP port, SWIS SSL TCP port, SWIS TCP port & Syslog UDP port.

Diagnostics Failed:  Creating an instance of the COM component with CLSID {302CE942-6E39-40D8-9431-B913C40C9CD4} from the IClassFactory failed due to the following error: 800706d9 There are no endpoints available from the endpoint mapper.  (Exception from HRESULT: 0x800706D9).  (Expand for more details)

 

DESCRIPTION: Diagnostic failed: Creating an instance of the COM component with CLSID {304CE942-6E39-40D8-943A-B913C40C9CD4} from the IClassFactory failed due to the following error: 800706d9 There are no more endpoints available from the endpoint mapper. (Exception from HRESULT: 0x800706D9).

 

Environment

All Orion NPM 12 environments and later

Cause 

This is caused by the Windows Firewall Service being disabled.

The creation of the COM component instances using RPC Endpoint Mapper is dependent on the Windows Firewall being enabled (why this is the case is yet unknown).

This is not actually listed as an official dependency, but a search of user forums and non-official sources reveals a large amount of anecdotal evidence/user reports which seem to confirm that having the Windows Firewall Service disabled causes multiple issues with the endpoint mapper service, all of which result in the following error:

"There are no more endpoints available from the endpoint mapper. (Exception from HRESULT: 0x800706D9)"

 

More background information can be found in There are no more endpoints available from the endpoint mapper.

Resolution

The service can be enabled but all zones will be disabled (AKA Windows Firewall Service itself ON, Firewall State OFF) instead of disabling the Windows Firewall Service completely. If this is not an option, the errors can be safely ignored as there is no impact on the functioning of SolarWinds yet known at the time of this writing.

 

Last modified
16:41, 11 Aug 2016

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