Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Create custom poller alert

Create custom poller alert

Created by Shane Robinson, last modified by Magdalena.Markova on Apr 12, 2017

Views: 1,264 Votes: 9 Revisions: 28


This article describes how you can alert on values polled by a custom poller. Create a custom alert based on a universal device poller.


NPM 11.5+


See Alert on a printer toner level running low in the online help to find out how to create a custom poller alert for a specific scenario.

  1. Navigate to the Alert Manager, and click Add New Alert.
  2. Enter the alert properties, which includes who can view the alert, severity, and how frequently the alert conditions are evaluated.
  3. Define the conditions must exist to trigger the alert:
    1. Under I want to alert on, select Custom Node Poller or Custom Table Poller, depending on the type of poller you want to alert on.
    2. Select Only following set of objects.
    3. In Select Field ..., select Browse all Fields.
    4. Click Custom Poller on the right, select Unique Name, and click Select.
    5. Provide the UnDP name.
    6. Under The actual trigger condition section, click Select Field ... and select Browse all Fields.
    7. Select Custom Poller Current Status on the left, and select Current Numeric Value or Current Value, depending on if the value you are alerting on is a number or not. 
    8. Enter the relationship and the value.
  4. Follow the wizard and finish the rest of the alert. See Create alerts to monitor your environment.

Once you have created an alert, it is added to the list of available alerts in the Alert Manager. When the alert is enabled, it immediately monitors your environment for the conditions necessary to trigger it.

Additional resources


Last modified
02:01, 12 Apr 2017