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This article describes how to create a report that will return the node name and the serial number from the assigned universal device poller for devices that do not support the Service tag data in the Hardware details polling. Please note that you will need to reach out to the device manufacturer to get the proper OID for the serial number and then create a Universal Device Poller.
All NPM versions
Note: The serial number details can be found by creating a report based on Poller Name and not necessarily Engine ID.