Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Network Performance Monitor (NPM) > ConnectNow does not establish links between Nodes in Network Atlas

ConnectNow does not establish links between Nodes in Network Atlas

Created by Michael Perez, last modified by MindTouch on Jun 23, 2016

Views: 2,965 Votes: 3 Revisions: 3

Overview

This article describes the issue where devices are polled for both Layer 2 and Layer 3 topology, but the accurate topology data is held in Cisco Discovery Protocol (CDP).  

 

Environment

NPM 11.5.3 and earlier

Cause 

This issue occurs when Orion prioritizes the Layer 2 data and ignores the information held in CDP on devices that are configured to poll for both Layer 2 and Layer 3 topology.  

 

Resolution

  1. Verify that Layer 2 topology polling is disabled on all devices that support CDP. 
  2. Navigate to the following path in the install directory (C by default):\Program Files (x86)\SolarWinds\Orion and run SolarWinds.Orion.Topology.Calculator.exe to trigger a recalculation of Topology. 
  3. Allow 1 hour for the topology calculation to complete and then check if the ConnectNow links are displaying correctly in Network Atlas.  

 

Last modified

Tags

Classifications

Public