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Home > Success Center > Network Performance Monitor (NPM) > Configuration Wizard stuck at importing sample maps

Configuration Wizard stuck at importing sample maps

Created by Malik Haider, last modified by Martin Tully on May 16, 2017

Views: 891 Votes: 8 Revisions: 6

Updated: June 30, 2016



This article describe the issue when you see this error in C:\ProgramData\SolarWinds\Logs\Orion\ConfigurationWizard.log:  


2016-06-29 13:46:01,162 [1] INFO  ConfigurationProgressScene - Validating website ...
2016-06-29 13:46:01,162 [8] INFO  IISHelper - Building a webrequest to
2016-06-29 13:46:01,162 [8] INFO  ConfigurationProgressScene - Building a webrequest to
2016-06-29 13:46:01,162 [1] VERBOSE ConfigurationProgressScene - Setting lblDescription.Text to 'Building a webrequest to' in LogUiMessages
2016-06-29 13:51:01,186 [8] ERROR IISHelper - Web Request for /Orion/Login.aspx failed - System.Net.WebException: The operation has timed out
   at System.Net.HttpWebRequest.GetResponse()
   at SolarWinds.ConfigurationWizard.Common.IISHelper.GetWebResponse(Uri resourceUri)
   at SolarWinds.ConfigurationWizard.Common.IISHelper.SendWebRequest(IWebsiteInfo website, ConfigurationLogDelegate logger)


NPM 12 and later


This is caused when the application server was moved to another server host with same IP address and the same port was assigned to an old server.


Custom HTTP port 8080  was added in the Configuration Wizard which was trying to resolve it with the old hostname as well. This results to wizard was failing to update the website in the table for the port .  





1. Remove OLD Engine entry from the Engines table.

2. Connect to Open Orion Database Manager and locate the table called AllEngines. 

3. Right-click Engines table > Query Table > choose Execute Query > Enable Table Editing > right-click  > delete selected rows and remove the old server name.



4. Remove all website entries by connecting to Open Orion Database Manager.

5. Locate the table called Websites and then right-click.

6. Click Query Table > Execute Query > remove all websites entry from this table. 



7. Open IIS on the Server and remove all the Websites.


8. Run the Orion Configuration Wizard for Website only.


9. Select the port required. 


Once done, use the post below for moving nodes to correct new polling engine:

Moving nodes to correct polling engine 



Last modified
12:27, 16 May 2017