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Updated November 11, 2016
This article provides brief information and steps to resolve the issue when polling Additional Polling Engine (APE).
The following error occurs when running the Configuration Wizard:
Exception while configuring plugin Orion Core Services component Orion Job Engine Plugin. Unable to determine Job Engine location
NPM version 12.x
Job Engine version 1 was not installed correctly. It is missing from Add/Remove Program.
Note: Confirm from Add/Remove Programs the number of copies of Job Engine.
1. Remove and re-install Job Engine version 1 and 2 from C:\ProgramData\Solarwinds\Installer.
2. If the same error occurs, check the following Job Engine folders if Job Engine is installed correctly:
3. If it is not installed correctly, install Job Engine version 1 and 2 using the following command with elevated permissions:
a. Click Start > Run.
b. Open CMD.
d. Press Shift + Enter to open a command prompt as an administrator.
e. Enter the full path to the MSI. The path must be inside quotes if it has any spaces.
For example: CD \ProgramData\Solarwinds\Installers>msiexec /i Jobengine.msi
Configuration Wizard and polling should run succesfully.