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Home > Success Center > Network Performance Monitor (NPM) > Configuration Wizard failure during additional poller installation

Configuration Wizard failure during additional poller installation

Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 54 Votes: 0 Revisions: 10


The NPM installation on the additional poller fails during the compatibility check with the error:

Can't receive data from SolarWinds Information Service. An unsecured or incorrectly 
secured fault was received from the other party.


The NPM admin account has no password information.

Resolution 1:

Set up the new password for the admin account. Use this account to log into the main polling engine during installation.

  1. Click Web Console > Settings > Manage Accounts.
  2. Select the Admin account, and then click Change Password.
  3. Key-in the New Password and Confirm Password.
  4. Click Submit


Resolution 2: 


Error presented when running the configuration wizard:



1. Navigate to C:\ProgramData\Solarwinds\Installers

2. Run installers SSCERuntime_x64-ENU & SSCERuntime_x86-ENU.


Resolution 3:


Error presented when running configuration wizard:



1. License Reset Tool


Resolution 4:


Error presented in configuration wizard:



1. Checked Configuration Wizard Log located here: C:\ProgramData\Solarwinds\Logs\Orion

2. Look for an error in regards to Licensing. 

3. Open License Manager

4. Activate Additional Poller License

5. Run the configuration wizard. 





Last modified
21:56, 22 Jun 2016