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Home > Success Center > Network Performance Monitor (NPM) > Configuration Wizard Failed - The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout

Configuration Wizard Failed - The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout

Updated June 14th, 2017

Overview

Error when running the Configuration wizard NPM 11.5.3 on a Server with .net 4.6 during upgrade or fresh installation connecting to existing database. 
 

The following message is seen in the Configuration Wizard Log:
 

ERROR InfoServiceProxy - An error occurred a connection to the orion 
communication service. System.ServiceModel.CommunicationException: 
The socket connection was aborted. This could be caused by an error processing your 
message or a receive timeout being exceeded by the remote host, 
or an underlying network resource issue. Local socket timeout was '00:01:00'

The following message is seen in the  Information Service Log

ERROR Solarwinds.Data.Providers.Orion.DynamicServiceHost -(null) failed to start 
dynamic subscriber services. Will try again in one minute. 
(SolarWinds.Data.Providers.AppStack.Subscribers.RelianceChangeSubscriber,
Solarwinds.Data.Providers.Appstack.Subscribers.RelianceChangeSubscriber
Solarwinds.****.Appstack***
Solarwinds.****.Appstack***
Solarwinds.****.Appstack***
Solarwinds.****.Appstack***
Solarwinds.****.Orion.Containers****
Solarwinds.****.Orion.Containers****
Solarwinds.****.Orion.Containers****
Solarwinds.****.Orion.Containers****
Solarwinds.****.Orion.Subscribers****
Solarwinds.****.Orion.Subscribers****
Solarwinds.****.Orion.Subscribers****
The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was ****

Environment

  • NPM 11.5.3
  • .NET 4.6

Cause 

This is due to a md5 certificate installed in older versions of NPM 10.1. This is primarily seen in environments that had older versions of NPM and have upgraded over the years. This Certificate is not accepted by the latest .NET 4.6.

Resolution

 

Upgrade to NPM 12


 
Last modified
09:33, 18 Jul 2017

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Public