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Home > Success Center > Network Performance Monitor (NPM) > Collector installation issues

Collector installation issues

Created by Marjune Obana, last modified by Eric Bryant on Jun 14, 2017

Views: 87 Votes: 0 Revisions: 7

Overview

Unable to install SolarWinds Collector.

The same issue occurs after disabling UAC and restarting the server.

The following error occurs:

 

The SolarWinds Collector can only be installed on your main or additional poller.

 

Environment

All NPM versions

Resolution

Do the following steps to resolve the issue:

  1. Backup Windows registry - refer to this Microsoft KB article for more information.
  2. Click Start > Run.
  3. Type regedit and hit Enter.
  4. Go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SolarWinds\Orion\Core.
  5. Double click Configuration - REG_SZ  and set it to FULL.
  6. Click Ok.
  7. Try to install the Collector again.

 

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