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Collect debug logs for ServiceNow integration issues

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Updated April 7, 2017

Overview

SolarWinds Development team requires debug logs for them to further investigate and troubleshoot ServiceNow integration issues.

Environment

NPM 12.0 and later

Steps

Set logs to debug level.

  1. Open SolarWinds Log Adjuster and go to the Incident Services Integration / Business Layer section. 
  2. Change the control field to DEBUG, and then click Apply.
  3. Replicate the issue, collect the diagnostics and send them to SolarWinds support.

 

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Last modified
01:13, 7 Apr 2017

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