Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > Client was not authenticated to send anonymous email during MAIL FROM

Client was not authenticated to send anonymous email during MAIL FROM

Updated February 27, 2017

Overview

The following error appears when testing via the instructions below:

 

https://support.solarwinds.com/Succe...ity_via_telnet

 

This can also occur when saving a ticket in Web Help Desk.

 

This message is usually seen when Orion is configured to send a mail using Office 365 as the SMTP server.  It is possible that the mail will stop sending shortly after the SMTP is changed. The SMTP test may fail with the following error as well: 

530.5.7.57 SMTP; Client was not authenticated to send anonymous email during MAIL FROM

Environment

  • All Orion versions
  • All NPM versions
  • All WHD versions

Cause 

This message indicates that the SMTP server configured in your Outgoing Mail Account is connecting to an SMTP client submission endpoint which cannot be used for direct send. 

Resolution

Configure your Exchange SMTP to direct send.
Refer to the following Microsoft articles for more information:

Troubleshoot email sent from devices and business applications (© 2017 Microsoft, available at https://support.office.com, obtained on February 27, 2016.)

How to set up a multifunction device or application to send email using Office 365 (© 2017 Microsoft, available at https://support.office.com, obtained on February 27, 2016.)

 

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

 

Last modified
10:08, 10 Jul 2017

Tags

Classifications

Public