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Home > Success Center > Network Performance Monitor (NPM) > Orion Web Console login and continuous service restart issues

Orion Web Console login and continuous service restart issues

Created by Magdalena.Markova, last modified by Kevin.Swinson on Nov 06, 2017

Views: 325 Votes: 0 Revisions: 26

Updated on March 8th, 2017  

Overview

Users cannot log in to the Orion Web Console and SolarWinds services keep restarting. The following error displays:

System.Data.SqlServerCe.SqlCeException (0x80004005): The CRT binary present in application/bin folder is not signed and can be a potential security risk. Please place the original Microsoft CRT binary in application/bin folder.

Cause

The cause of this issue is unknown.

To resolve the issue, you can turn the certificate revocation check on, but you might experience bad performance.

Environment

  • Orion Platform products

 

Resolution

Your security policies might require you to enforce the check for publishers certificate revocation. To ensure that all PKI-signed objects are validated, enforce the check for publisher's certificate revocation.

Turning the certificate revocation check on might result in deteriorated Orion Web Console performance.

SolarWinds strongly recommends that you back up your registry before making any edits to your system registry. You should only edit the registry if you are experienced and confident in doing so. Using a registry editor incorrectly can cause serious issues with your operating system, which could require you to reinstall your operating system to correct them. SolarWinds cannot guarantee resolutions to any damage resulting from making registry edits.

  1. Log in to the server with the issue.
  2. Navigate to the following Registry location.
    HKEY_CURRENT_USER or HKEY_USER\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing
  3. Double-click State > Add the Hexadecimal > value data 23c00.
  4. Navigate to the following Registry location (FOR EACH USER folder under registry One by One).
    HKEY_USER\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing
  5. Double click State > Add the Hexadecimal > value data 23c00.
  6. Restart the Services. To do so, open the Orion Service Manager and click Start Everything.

SolarWinds services are running without issues now. You are now able to login to the Orion Web Console without issues. 

 

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Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

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