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Home > Success Center > Network Performance Monitor (NPM) > Can't find related product to update for package C:\ProgramData\Solarwinds\Installers\Solarwinds-NetPath-v1.0-HF1.msp

Can't find related product to update for package C:\ProgramData\Solarwinds\Installers\Solarwinds-NetPath-v1.0-HF1.msp

Updated February 21, 2017

Overview

The following error occurs when installing NPM 12.0.1 hotfix 1:

Can't find related product to update for package 'C:\ProgramData\Solarwinds\Installers\Solarwinds-NetPath-v1.0-HF1.msp'

Environment

NPM version 12.0.1

 

Cause 

The error is unknown.

Resolution

  1. Go to C:\ProgramData\Solarwinds\Installers\.
  2. Run the Solarwinds-Netpath-v1.0HF1.msi and allow the Configuration Wizard to complete.
  3. Run the and Solarwinds-NPMv12.0-HF1 and allow the Configuration Wizard to complete.
  4. Go to Control Panel > View Installed updates to verify if the following updates were installed:

 

  • Update for Solarwinds Orion Network Performance Monitor v12.0 SR1 (HF1)
  • Update for Solarwinds Orion Network Performance Monitor v12.0 SR1 (HF1)
 

 

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