Submit a ticketCall us

WebinarUpcoming Webinar: Know What’s Changed – with NEW Server Configuration Monitor

Change management in IT is critical. But, even with a good change management process, changes are too often not correctly tracked, if at all. The configuration of your servers and applications is a key factor in their performance, availability, and security. Many incidents can be tracked back to an authorized (and sometimes unauthorized) configuration change, whether to a system file, configuration file, or Windows® Registry entry. Join SolarWinds VP of product management Brandon Shopp to discover how the new SolarWinds® Server Configuration Monitor is designed to help you.

Register now.

Home > Success Center > Network Performance Monitor (NPM) > Can't find related product to update for package C:\ProgramData\Solarwinds\Installers\Solarwinds-NetPath-v1.0-HF1.msp

Can't find related product to update for package C:\ProgramData\Solarwinds\Installers\Solarwinds-NetPath-v1.0-HF1.msp

Updated February 21, 2017

Overview

The following error occurs when installing NPM 12.0.1 hotfix 1:

Can't find related product to update for package 'C:\ProgramData\Solarwinds\Installers\Solarwinds-NetPath-v1.0-HF1.msp'

Environment

NPM version 12.0.1

 

Cause 

The error is unknown.

Resolution

  1. Go to C:\ProgramData\Solarwinds\Installers\.
  2. Run the Solarwinds-Netpath-v1.0HF1.msi and allow the Configuration Wizard to complete.
  3. Run the and Solarwinds-NPMv12.0-HF1 and allow the Configuration Wizard to complete.
  4. Go to Control Panel > View Installed updates to verify if the following updates were installed:

 

  • Update for Solarwinds Orion Network Performance Monitor v12.0 SR1 (HF1)
  • Update for Solarwinds Orion Network Performance Monitor v12.0 SR1 (HF1)
 

 

Last modified

Tags

Classifications

Public