Submit a ticketCall us

Looking to compare latest NPM features with previous versions of NPM?
The NPM new feature summary offers a comparison of new features and improvements offered with this release.

 

 

 

 

Home > Success Center > Network Performance Monitor (NPM) > Cannot run remediation scripts

Cannot run remediation scripts

Created by Marco J Cleofe, last modified by Rodim Suarez on Feb 06, 2017

Views: 359 Votes: 4 Revisions: 7

Overview

Users with Engineer or administrator role in NCM Settings and Node Management Rights cannot  run remediation scripts.

Users with Orion administrator rights are able to  run the remediation scripts.

Clicking on "Execute Remediation Script on this node" throws error below.

remediation.PNG

 

Error.PNG

OrionWeb.log shows error below.

2015-11-04 09:09:03,084 [8] ERROR ASP.global_asax - Application_Error: Inner exception
System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: Invoke failed, check fault information. (Fault Detail is equal to InfoServiceFaultContract [ System.Security.SecurityException: Access denied. Admin rights required.
   at SolarWinds.InformationService.Verb.VerbExecutor.Invoke(Object hostInstance, Object[] parameters)
   at SolarWinds.InformationService.Verb.VerbExecutorContext.Invoke()
   at SolarWinds.InformationService.Core.InformationService.InvokeInternal[T](String entity, String verb, Action`1 setupParameters, Func`2 extractReturnValue)
   at SolarWinds.InformationService.Core.InformationService.Invoke(String entity, String verb, XmlElement[] parameters)
The Zone of the assembly that failed was:
MyComputer ] ).
2015-11-04 09:10:22,763 [16] ERROR WSAsyncExecuteTasks - Exception occured when tried to reflexing method [ASP.orion_netperfmon_resources_nodedetails_nodedependenciestable_ascx, App_Web_ccuisr45, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null;GetNodeDependencies] 
Message: 
System.ArgumentNullException: Value cannot be null.
Parameter name: type
   at System.Activator.CreateInstance(Type type, Boolean nonPublic)
   at WSAsyncExecuteTasks.GetTaskResult(String delegateServerMethod, Object[] parameters)

Environment

All NCM versions

Cause 

This issue happens when  “Only NCM admin can modify compliance policy reports” is enabled. Enabling this setting does not allow to execute remediation script for users without Orion administrator rights.

Resolution

  1. On the Web Console, click Setting > NCM Settings > Security.
  2. Disable "Only NCM admin can modify compliance policy reports".
  3. Click Submit.

 

Last modified
16:43, 6 Feb 2017

Tags

Classifications

Public