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Home > Success Center > Network Performance Monitor (NPM) > Cannot run remediation scripts

Cannot run remediation scripts

Created by Marco J Cleofe, last modified by Rodim Suarez on Feb 06, 2017

Views: 172 Votes: 4 Revisions: 7


Users with Engineer or administrator role in NCM Settings and Node Management Rights cannot  run remediation scripts.

Users with Orion administrator rights are able to  run the remediation scripts.

Clicking on "Execute Remediation Script on this node" throws error below.




OrionWeb.log shows error below.

2015-11-04 09:09:03,084 [8] ERROR ASP.global_asax - Application_Error: Inner exception
System.ServiceModel.FaultException`1[SolarWinds.InformationService.Contract2.InfoServiceFaultContract]: Invoke failed, check fault information. (Fault Detail is equal to InfoServiceFaultContract [ System.Security.SecurityException: Access denied. Admin rights required.
   at SolarWinds.InformationService.Verb.VerbExecutor.Invoke(Object hostInstance, Object[] parameters)
   at SolarWinds.InformationService.Verb.VerbExecutorContext.Invoke()
   at SolarWinds.InformationService.Core.InformationService.InvokeInternal[T](String entity, String verb, Action`1 setupParameters, Func`2 extractReturnValue)
   at SolarWinds.InformationService.Core.InformationService.Invoke(String entity, String verb, XmlElement[] parameters)
The Zone of the assembly that failed was:
MyComputer ] ).
2015-11-04 09:10:22,763 [16] ERROR WSAsyncExecuteTasks - Exception occured when tried to reflexing method [ASP.orion_netperfmon_resources_nodedetails_nodedependenciestable_ascx, App_Web_ccuisr45, Version=, Culture=neutral, PublicKeyToken=null;GetNodeDependencies] 
System.ArgumentNullException: Value cannot be null.
Parameter name: type
   at System.Activator.CreateInstance(Type type, Boolean nonPublic)
   at WSAsyncExecuteTasks.GetTaskResult(String delegateServerMethod, Object[] parameters)


All NCM versions


This issue happens when  “Only NCM admin can modify compliance policy reports” is enabled. Enabling this setting does not allow to execute remediation script for users without Orion administrator rights.


  1. On the Web Console, click Setting > NCM Settings > Security.
  2. Disable "Only NCM admin can modify compliance policy reports".
  3. Click Submit.


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