Cannot assign agents to additional poller

Overview

This article describes an issue with assigning agents to an additional poller or with deploying agents from an additional poller. The Web Console may report as being unable to connect to port 17777 on the additional poller while the port can be confirmed as open.

License Manager/Runtime.Diagnostics.log

2516-01-10 18:31:44,493 INFO  List licenses - Serial number for product Core / 2010 / Evaluation: [Aqcgbh1Il7xHf2tkymAJSy8AAAAAAIrMs5gAAAAAAAAAAAAAAAAAAAAAAAAAAAAC]
2516-01-10 18:31:44,493 INFO  List licenses - Trying to get license information from registry for product Core / 2010 / Evaluation
2516-01-10 18:31:44,493 INFO  List licenses - Days left for product Core / 2010 / Evaluation: 0
2516-01-10 18:31:44,493 INFO  List licenses - Using Licensing Framework to obtain license for Core / 2010 / Commercial
2516-01-10 18:31:44,494 INFO  List licenses - License for Core / 2010 / Commercial obtained sucessfully: True
2516-01-10 18:31:44,494 INFO  List licenses - Serial number for product Core / 2010 / Commercial: [Aqcgbh1Il7xHf2tkymAJSy8AAAAAAIrMs5gAAAAAAAAAAAAAAAAAAAAAAAAAAAAC]
2516-01-10 18:31:44,494 INFO  List licenses - Trying to get license information from registry for product Core / 2010 / Commercial
2516-01-10 18:31:44,495 INFO  List licenses - Days left for product Core / 2010 / Commercial: 0
2516-01-10 18:31:44,495 INFO  List licenses - Using Licensing Framework to obtain license for Core / 2010 / Commercial
2516-01-10 18:31:44,520 INFO  List licenses - License for Core / 2010 / Commercial obtained sucessfully: True
2516-01-10 18:31:44,520 INFO  List licenses - Serial number for product Core / 2010 / Commercial: [Aqcgbh1Il7xHf2tkymAJSy8AAAAAAIrMs5gAAAAAAAAAAAAAAAAAAAAAAAAAAAAC]
2516-01-10 18:31:44,520 INFO  List licenses - Trying to get license information from registry for product Core / 2010 / Commercial
2516-01-10 18:31:44,520 INFO  List licenses - Days left for product Core / 2010 / Commercial: 0

BusinessLayerHost-SOLARWINDS.AGENTMANAGEMENT.SERVICECORE.DLL.log

2916-11-14 16:28:13,333 [Main] INFO  SolarWinds.BusinessLayerHost.PluginInstanceAppDomain - Plugin "Agent Management Business Layer" doesn't support Free Polling Engine and was skipped

Environment

NPM 12.0.1

Cause 

The license on the additional poller is an expired eval or is considered an expired eval.

Resolution

Apply a valid license to the additional poller.