Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Blank Orion Web Console after an upgrade

Blank Orion Web Console after an upgrade

Table of contents
No headers
Created by Interspire Import, last modified by MindTouch on Jun 23, 2016

Views: 40 Votes: 1 Revisions: 11

Issue 1:

After you upgrade the Orion Platform and another Orion module, certain pages of the Orion Web Console, such as the Edit account or Edit view page, remain blank.

Additionally, the OrionWeb.log indicates an error. The error message contains the following keywords: "HttpCompileException" and "App_Code".

 

Issue 2:

After running the Orion Configuration wizard, you find when trying to launch the website that it is blank. However, there are no errors in the Orion web log.


Resolution 1:

To resolve this issue, perform the following steps:

 

  1. Go to C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files.
  2. Remove the contents of the folder.


Resolution 2: 

 

To resolve this issue, perform the following steps:

  1. Click Start (Windows Key) and Type ConfigurationWizard.
  2. Click the ConfigurationWizard.
  3. Tick website only and click next throughout.
  4. Once it is running, please do NOT skip website optimization.
Last modified
21:48, 22 Jun 2016

Tags

Classifications

Public