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Home > Success Center > Network Performance Monitor (NPM) > AppStack Environment page error: Entity Orion.NodesCustomProperties does not contain requested property VLAN of navigation property Nodes.CustomProperties

AppStack Environment page error: Entity Orion.NodesCustomProperties does not contain requested property VLAN of navigation property Nodes.CustomProperties

Updated June 15, 2017

Overview

After upgrading to NPM 12, the following error is displayed when selecting the AppStack Environment page:

There was an error retrieving data from SolarWinds Information Service
Error: A query to the SolarWinds Information Service failed.

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For more troubleshooting help, see the SolarWinds Knowledge Base , or contact support

The following message is found in the Error log:

A query to the SolarWinds Information Service failed.
ErrorSite: OrionWeb.InformationServiceProxy.PropagateException
ErrorType: SolarWinds.Orion.Web.InformationService.SwisQueryException

RunQuery failed, check fault information.
Entity Orion.NodesCustomProperties does not contain requested property VLAN of navigation property Nodes.CustomProperties

Environment

NPM 12

Cause 

This can occur when there is a missing custom property used by AppStack to display the report page.

Resolution

Recreate the missing custom property to resolve the issue. You can refer to Create a custom property for the procedure.

 

 

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