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Home > Success Center > Network Performance Monitor (NPM) > All objects on the maps are greyed out in the NPM Web Console

All objects on the maps are greyed out in the NPM Web Console

Created by Maciej Klasa, last modified by Juan.Roa on Jan 09, 2018

Views: 2,389 Votes: 7 Revisions: 24


All objects on the maps are displayed as greyed out icons in the Web Console while they appear as normal in Network Atlas.


  • NPM
  • Network Atlas located on the server side.


This issue is caused either by insufficient permissions or bad installation of Network Atlas.



  1. Go to <Volume>:\Program Files (x86)\SolarWinds\Network Atlas\Maps and copy the following folders:
  2. Go to <Volume>:\Program Files (x86)\SolarWinds\Network Atlas\MapsWeb and paste the copied folders.


This can be also fixed with permissions checker upon repair of SolarWinds Orion Network Atlas in Control Panel. Verify that your folders follow the path below and they have the same data:


<Volume>:\Program Files (x86)\SolarWinds\Orion\Network Atlas\Maps
<Volume>:\Program Files (x86)\SolarWinds\Orion\Network Atlas\MapsWeb


If the steps above do not work, make sure that Network Atlas has been installed properly:


  1. Backup the following folders from <Volume>:\Program Files (x86)\SolarWinds\Network Atlas\Maps:
  2. Move the following folders to your backup:
    <Volume>:\Windows\Temp\Solarwinds\Network Atlas
    <Volume>:\Program Files (x86)\SolarWinds\Network Atlas 
    <Volume>:\Program Files (x86)\SolarWinds\Orion\Network Atlas
    <Volume>:\Program Data\Solarwinds\Network Atlas
  3. Create a local server administrator account.
    Note: This can be disabled or even deleted after the installation as it only helps ensure that there will be no permissions issue after the next steps
  4. Login to the Orion server using the created local server administrator account.
  5. Disable the Antivirus program(if you have one) before the installation.
    Note: You can enable the Antivirus program once the installation is complete.
  6. Go to <Volume>:\Program Data\Solarwinds\installers and double click SolarWinds-Orion-NetworkAtlas.msi to install Network Atlas.
  7. Make sure the the installation path matches the current Orion installation directory <Volume>:\Program Files (x86)\SolarWinds\Orion\Network Atlas\.


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