Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Alerts do not reset

Alerts do not reset

Created by Erica Gill, last modified by Shane Horgan on Oct 06, 2016

Views: 3,291 Votes: 0 Revisions: 5


This article describes how to address a scenario where alerts may not reset.

For example, specific alerts may not reset despite the trigger condition no longer being true.


  • NPM v11.5
  • NPM v12


This issue occurs when an active alert is modified after it has triggered and the triggered instance of the alert is effectively orphaned.


  1. Confirm if the alert has been modified since the alert triggered.
    Confirm that the triggered instance of the alert is no longer valid.
  2. If both the above are true, clear the triggered instance of the alert which is incorrect by performing the next steps.
  3. Log into the Orion Web Console as Admin user or one which has alert management rights.
  4. Click on Setting in the upper right corner.
  5. Click on Manage Alerts.
  6. Click on Active Alerts.
  7. Select the affected alerts and click on Clear triggered instance of alert.

To avoid this issue, stop the alert before modifying it and clear any triggered instances of the alert which have no been cleared automatically.



Last modified