Submit a ticketCall us

Bridging the ITSM Divide
Integrated help desk and remote support software for faster resolution

Join us on Wednesday, November 29, 2017 at 11 a.m. CT, as we discuss the benefits of effectively integrating your help desk software with remote support solutions to help increase the efficiency of IT administration, improve communication, and decrease mean time to resolution (MTTR) for IT issues of all sizes. This directly impacts end-user satisfaction and your business’ bottom line. Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Alert trigger action is not executing external script

Alert trigger action is not executing external script

Created by Michael Almadova, last modified by Michael Almadova on Jan 06, 2017

Views: 439 Votes: 2 Revisions: 6

Overview

The alert trigger action is not executing external script.

Environment

NPM 11.5 and later

Cause 

The data source setup in ODBC was not configured on the main poller and was only setup on the additional poller. The external script is handled by the alerting service on the main poller only. 

Resolution

  1. Set the external script to a local path in the C: drive. 
  2. Make sure you have created a batch file that will run the external program. 
  3. Executing an External Program guide.

 

Last modified

Tags

Classifications

Public