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Alert does not trigger or reset



This article describes the issue where alerts do not trigger or reset and the following error is displayed in the AlertServiceV2.log:

017-02-12 13:13:07,166 [47] WARN  SolarWinds.Orion.Core.Alerting.Plugins.Conditions.Swql.ConditionEvaluatorSwql - Condition evaluation failed : User account is disabled.


Orion Platform products 2016 and later


This is due to a user account that created the alert being currently disabled.


Run the following SQL statement:

update AlertConfigurations
set createdby=(select top 1 accountid from accounts)

This issue will be resolved in next release 2017.1 Oregon Trail.




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