Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Alert does not trigger or reset

Alert does not trigger or reset

 

Overview

This article describes the issue where alerts do not trigger or reset and the following error is displayed in the AlertServiceV2.log:

017-02-12 13:13:07,166 [47] WARN  SolarWinds.Orion.Core.Alerting.Plugins.Conditions.Swql.ConditionEvaluatorSwql - Condition evaluation failed : User account is disabled.

Environment

Orion Platform products 2016 and later

Cause 

This is due to a user account that created the alert being currently disabled.

Resolution

Run the following SQL statement:

update AlertConfigurations
set createdby=(select top 1 accountid from accounts)

This issue will be resolved in next release 2017.1 Oregon Trail.

 

 

 

Last modified

Tags

Classifications

Public