Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Adjust the Trap Viewer time out value

Adjust the Trap Viewer time out value

Created by Zaquan Henry, last modified by MindTouch on Jun 23, 2016

Views: 6 Votes: 0 Revisions: 5


This article discusses how to addresses the issue where the NPM Trap Viewer times out even when the Trap messages can be viewed and you are able to use SQL search queries in the database manager.


NPM 11.5.2


Perform any of the following:

Edit the SWNetperfMon.db file


  • Save a copy of the original SWNetperfMon.db file to your local drive as a backup, in case you need to roll back later.
  • SolarWinds strongly recommends that you only edit the SWNetperfMon.db file as instructed. Any additional modifications may result in system performance issues or may create an error state.
  1. Go to C:\Program Files\Solarwinds\Orion\
  2. Open SWNetperfMon.db in a text editor.
  3. Change the connection and command time out to 360:

    !    SqlCommand.CommandTimeout in seconds

Adjust the syslog page view time out 

  1. Open the database manager on you Orion NPM server.
  2. Expand your NPM database.
  3. Locate and right-click the WebUserSettings table.
  4. Click Execute Query. 
  5. Locate the account name/ID of the user that is experiencing the issue. Scroll down to the row that applies to the user and that contains the name Web-TrapMaxMsgPerPage.
  6. Select Enable Table Editing.
  7. Change the SettingValue in this row to a larger or smaller number.
  8. Press Enter.



You should now be able to load the Trap viewer page fo the specified account in the web console.


Last modified
21:40, 22 Jun 2016