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Home > Success Center > Network Performance Monitor (NPM) > Additional Orion Web Console error HTTP 500

Additional Orion Web Console error HTTP 500

Created by James Fahey, last modified by Aileen de Lara_ret on Oct 04, 2016

Views: 151 Votes: 0 Revisions: 5

Updated October 4, 2016

Overview

Provides brief information and steps to resolve the following error in the additional web server: 

HTTP 500 error

Environment

All Orion Core products

Cause 

There was a communication error or the certificate was corrupted or altered.

Resolution

  1. Open MMC on the Web Server.
  2. Go to File and choose Add/Remove snap-in...
  3. Select Certificates and Add.
  4. When the window prompts, choose Computer Account and click Next.
  5. Choose Local Computer and click Finish.
  6. Click Ok to add.
  7. Expand Certificates and Personal, delete the SolarWinds-Orion Certificate.
  8. Run the Configuration Wizard.

 

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