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Home > Success Center > Network Performance Monitor (NPM) > A previous version of Orion was detected on your server. The installation type of previous version does  not match the installation type of this installer

A previous version of Orion was detected on your server. The installation type of previous version does  not match the installation type of this installer

Created by Malik Haider, last modified by MindTouch on Jun 23, 2016

Views: 1,108 Votes: 0 Revisions: 4

Updated June 13, 2016

Overview

This article describes how to correct the following error when you trying to upgrade your Additional Polling Engine:

A previous version of Orion was detected on your server. The installation type of previous version does  not match the installation type of this installer

To continue with the installation, you must first uninstall the older Orion version.

Previous Installation Type Poller

Current Installation Type Full 

 

 

Environment

NPM 11 and later

Cause 

You are running an incorrect installer  package on the Additional Polling Engine . 

 

Basically, you have downloaded Orion NPM installer for Primary Poller and once that server was upgraded, you are now trying to run the same installer on the Additional polling Engine. 

Resolution

Note: In order to upgrade Additional Polling Engine, you need to download installer for Additional Polling Engine from the SolarWinds customer portal which is different from the Primary server installer package. 

 

  1. Logon to https://customerportal.solarwinds.com/.
  2. Click > View All > Find the Orion Additional Polling Engine > Chose Download >  and then download the poller installation package. 

 

 

 

 

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