Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > 5.7.1 Unable to relay

5.7.1 Unable to relay

Created by Perry Ginno Casio, last modified by Adrian Cook on Jul 26, 2017

Views: 1,161 Votes: 0 Revisions: 8

Overview

Email alerts are not sent and the ActionsExecutionAlert.log located in C:\ProgramData\Solarwinds\Logs\Orion  is showing the following error:

5.7.1 Unable to relay

Environment

NPM v11.5.x and newer

Cause 

The SolarWinds IP is not configured in the SMTP relay configuration for the SMTP server.

Resolution

Verify with your SMTP Server team that SolarWinds IP is listed in SMTP relay configuration for the SMTP Server (Exchange) and it is allowed to relay.

 

Last modified

Tags

Classifications

Public