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Home > Success Center > Network Performance Monitor (NPM) > 5.7.1 Unable to relay

5.7.1 Unable to relay

Created by Perry Casio, last modified by MindTouch on Jun 23, 2016

Views: 977 Votes: 0 Revisions: 6

Overview

Email alerts are not send the is showing the following error:

5.7.1 Unable to relay

Environment

NPM v11.5.x

Cause 

SolarWinds IP is not configured in the SMTP relay configuration from the SMTP server.

Resolution

Verify with your SMTP Server team that SolarWinds IP in SMTP relay configuration from the SMTP Server (Exchange) is allowed.

 

Last modified
21:36, 22 Jun 2016

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Public