Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Configuration Manager (NCM) > Unable to download configs from HP Comware HP FF 5700-40XG-2​QSFP+ Switch

Unable to download configs from HP Comware HP FF 5700-40XG-2​QSFP+ Switch

Created by Frederick Flores, last modified by Melanie Boyd on Mar 12, 2018

Views: 156 Votes: 3 Revisions: 4


When you attempt to download configs from HP FF 5700-40XG-2​QSFP+ Switch using NCM, the following error occurs even when the credentials used are correct:


Connectivity issues, discarding configuration (or configuration is too short)


NCM, all versions


The issue is caused when the HP device uses a different command to show the configuration.


Depending on the version of NCM you are using, follow the relevant steps to add a template. For instructions, refer to the NCM Administrator Guide.

Change the downloadconfig command value to "display current-configuration":

        <Command Name="RESET" Value="terminal width 1920 ${CRLF}terminal length 2000" />
    <Command Name="Reboot" Value="reload${CRLF}Yes" />
    <Command Name="RebootAt" Value="reload at ${HH}:${NN}${CRLF}Yes" />
    <Command Name="EnterConfigMode" Value="config t" />
    <Command Name="ExitConfigMode" Value="end" />
    <Command Name="Startup" Value="config" />
    <Command Name="Running" Value="running-config" />
    <Command Name="DownloadConfig" Value="display current-configuration" />
    <Command Name="UploadConfig" Value="${EnterConfigMode}${CRLF}${ConfigText}${CRLF}${ExitConfigMode}" />
    <Command Name="DownloadConfigIndirect" Value="copy ${ConfigType} ${TransferProtocol}://${StorageAddress}/${StorageFilename}" />
    <Command Name="UploadConfigIndirect" Value="copy ${TransferProtocol}://${StorageAddress}/${StorageFilename}  ${ConfigType}" />
    <Command Name="EraseConfig" Value="write erase${CRLF}Yes" />
    <Command Name="SaveConfig" Value="write memory" />
    <Command Name="Version" Value="show system" />




Last modified